Speakers: Marilyn Mason, Executive Director, Web Junction; Michael Porter, Community Associate, WebJunction.org (Seattle) (aka LibraryMan blog), and Janie Hermann, Technology Training Librarian, Princeton Public Library.
Here’s another list from these speakers on technologies that could/should be used to build our library customer base.
- YouTube – only two years ago just a handful of libraries have videos on YouTube, now there are over 1500 library videos.
- Amazon Wish List – libraries are creating wish lists and encouraging their patrons to buy those books donate them to the library. Over 380 libraries are doing this already.
- IM – particularly through Meebo and Trillian, this is a great way to do IM reference, PLUS, you can also create “room” for patrons and group discussions.
- FlickR – this is already a very popular tools with libraries. Plus, you can create groups here as well and create “photo pool” to which many people can add their images. See Libraries & Librarians group by LibraryMan. See his 365 Library Days Project where libraries are putting up a picture a day from their library and then creating posters from all the images and selling them.
- Delicious – favorites lists… how you use your tags is critical to what people can find and share. LibraryMan has created a tag: 365 libs … check it out.
- MySpace – hundreds of libraries are now on MySpace and Facebook. Go where the people are!
- Second Life – growing popularity, but not for everyone yet.
- OCLC article on privacy – Sharing Privacy & Trust in our Networked World with many examples! Emphasis on Content not Containers.
- Emerging Technology Conference (E-Tech) for more examples.
- Hands on classes … train together (staff WITH customers)
- Use a blog for discussion and challenges before & after the training
- Make use of webinars & online training development (lots has already been created, you don’t have to reinvent the wheel).
- Try “blended learning” approach whenever possible
- Create and host your own podcasts, screencasts & other training resources with branding.
- Try a lunch time training like 2x month or a Tuesday Tech Night
- Take individual 2.0 technologies and do a single class on them
- Try forum technology to create threaded discussions
- Try a weekly tech challenge and offer a raffled off prize
- Try a Friday Food for Thought concept
- Modify 23 Things to 10 things for staff AND the public
- In addition to WebJunction classes/webinars, check out PEN (Professional Education Network)</li>
- Screencasts & slidecasts: WINK and Camtasia & Captivate are products for these.
- Ning.com (see Arizona Leadership Academy as an example of how to use NING)
Janie Hermann comments.
Keys to getting staff & customers ready:
Lots of ideas … and lots from WebJunction… should spend more time there! It’s free to join with tons of benefits.