Archive for August, 2010

Thank You Man

This story comes from librarian colleague, Karen, who shared the particulars with me the other day.

If there was an award for the kindest man alive, this guy would win it. Nor is this an isolated incident, but a regular expression of his appreciation. We call him the “thank you man.”

Example:
He called and asked for the information desk, then thanked circulation for transferring his call.

When the information librarian answered, he thanked her taking his call.

After he asked about the book he was trying to find, he thanked the librarian for taking his inquiry.

Once she discovered we had the book in another branch and informed her that she could place a request for him. He thanked her.

Before hanging up, he thanked her for her time.

When the book arrived and he received the “electronic voice” notification by phone. He called the desk and thanked them for the notification.

When he came to pick up the book, he thanked the circulation desk for holding the book for him and then he walked over to the Reference desk and once again thanked the librarians for their service.

About two weeks later, the book was returned and inside the book was a note for Karen, which said (of course), “Thanks!”