I’m not talking about learning how to do email… I’m talking about our patrons who can’t seem to remember their email account logins from one visit to the next! I swear, we have at least a dozen customers who have asked us to set up yet another email account once a week. That would probably come to about 101 by now. Don’t you think?
One gal swears she needs a new one every visit. We started keeping a copy of the latest email login and password, but when we bring it to her attention, she said it isn’t hers. Last week, she was looking for a job: one of those sites where you have to create an account, and yes, she needed an email to do it. So, miracle of miracles, she remembered her most recent email account but when she tried to set up the job account, she got a pop up message that an account existed already for that email address. Of course, she complained to us and said she’d never been on this site before. Clearly, her email account had been hacked! And would we please help her set up another one? Sigh.
Then, we have another gentleman who gets our attention by holding up his hand like he’s in school. We walk over and apparently, although he is savvy enough to create a number of email accounts, he still needs help switching from one to another. And why? He keeps trying borrowing thousands and thousands of dollars on these quickie one-week loan sites. He gets so angry when we say we can’t help him with something this private. That’s a tough one. We keep wondering if guys in dark clothes and glasses will be dropping by the library looking for him.
Another sweet fella adds a new email account to his list every time the current account won’t open up because he has so many emails the page gets hung up. We keep telling him he could probably delete those three year old messages – mostly spam, but he won’t do it. So, we help him create another one.
And how many times has someone come in with a stack of little papers (mostly receipts) with an email account written down that someone else helped them set up? The password is written in cramped writing or scratched out and then re-written and we wonder, is it really uppercase or lowercase? So many people use both cases when writing, they are not aware of the importance of case in passwords.
So, in the end, we have to create a new email. And it’s all so frustrating, particularly when we get to those “security” questions! What kind of people use such answers: their first grade teacher, the street they grew up on, the name of their favorite uncle, their oldest cousin’s name, or where they spent theirr childhood summers? These questions are created for a decidedly white middle class clientele. I mean, most of my customers look at me blankly as I read off their choices. It’s embarrassing.
What does Yahoo do with all these rogue accounts? They probably have one entire server just for the emails at our branch!